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GDPR Compliant
Privacy and Cookie Policy
Information on personal data processing and protection on the SIA “TelPro” website telpro.lv
1. Data Controller and Contact Information
The controller of your personal data is SIA “TelPro” (hereinafter – Company, we, or us):
Company Name: SIA “TelPro”
Registration No.: 40103569497
Legal Address: Ziemelu iela 51, Kekava, Kekavas nov., LV-2123, Latvia
Phone: +371 29 90 93 81
Email for privacy inquiries: [email protected]
Website: https://telpro.lv/en/
We are committed to protecting and respecting your privacy in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and applicable Latvian data protection laws.
2. Purposes and Legal Basis of Data Processing
We only collect and process personal data for specific, explicit, and legitimate purposes:
| Processing Purpose | Processed Data Categories | Legal Basis (GDPR) |
|---|---|---|
| Communication and Quotation (contact form, email, phone) | First name, last name, company, phone number, email, inquiry content | Steps prior to entering into a contract at the request of the data subject (Art. 6(1)(b)) and legitimate interest (Art. 6(1)(f)). |
| Contract Execution and Service Delivery | Client/representative data, billing details, site address, signatures | Performance of a contract (Art. 6(1)(b)) and compliance with legal obligations (Art. 6(1)(c)). |
| Accounting and Financial Compliance | Invoice data, payment information, transaction records | Compliance with statutory legal obligations under accounting law (Art. 6(1)(c)). |
| Website Security and Maintenance | IP address, browser type, access time, server log files | Legitimate interest to ensure website security and protect against cyber threats (Art. 6(1)(f)). |
| Website Traffic Analytics (Cookies) | Anonymized usage metrics, device attributes | Freely given user consent (Art. 6(1)(a)). |
3. Cookie Usage and Preferences
A cookie is a small text file that a website saves on your computer or mobile device when you visit it. It enables the website to remember your actions and preferences (such as consent status) over a period of time.
Categories of Cookies We Use:
- Necessary (Functional) Cookies: Essential for core website operations and recording your consent preferences (such as
viewed_cookie_policy). These cookies are stored for up to 1 year and do not require prior consent, as the website cannot function properly without them. - Analytical and Performance Cookies: Help us understand how visitors interact with our website by collecting anonymized statistical information. These are only stored if you click “Accept All”.
How to manage or revoke cookie consent?
You can change your preferences or withdraw your consent at any time by clicking the “Cookie settings” button permanently accessible in the bottom-left corner of the website. You can also delete or block cookies directly via your web browser settings.
4. Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as mandated by applicable laws:
- Inquiry and Quotation Records: retained for up to 3 years from the date of last contact (statutory limitation period).
- Contractual and Accounting Records: retained for 5 years pursuant to the statutory requirements of the Republic of Latvia Law “On Accounting”.
- Cookie Consent Preferences: stored for 1 year, after which renewal of consent will be requested.
Upon expiry of the retention period, personal data is securely deleted or irreversibly anonymized.
5. Data Disclosure to Third Parties
We do not sell, rent, or trade your personal data to any third parties. Data is shared exclusively with trusted technical and operational service providers (processors) under strict contractual confidentiality:
- Website hosting and server infrastructure providers (servers located within the European Union);
- Accounting, auditing, and legal advisors;
- Public authorities and regulatory bodies strictly where required by law.
Personal data is never transferred outside the European Union (EU) or the European Economic Area (EEA).
6. Your Rights as a Data Subject
Under the GDPR, you have the following enforceable rights concerning your personal data:
Right of Access: Request confirmation and copies of your processed personal data.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data when no longer necessary.
Right to Restriction: Request restriction of processing under statutory circumstances.
Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time without affecting prior lawful processing.
To exercise any of these rights, please send a written request to [email protected]. We will respond within one month.
7. Right to Lodge a Complaint with a Supervisory Authority
If you believe that the processing of your personal data infringes GDPR requirements, we encourage you to contact us first at [email protected] so we can address your concern promptly.
You also have the legal right to submit a complaint to the national supervisory authority:
Data State Inspectorate of Latvia (DVI)
Address: Elijas iela 17, Riga, LV-1050, Latvia
Phone: +371 67 22 31 31
Email: [email protected]
Website: www.dvi.gov.lv
Address: Elijas iela 17, Riga, LV-1050, Latvia
Phone: +371 67 22 31 31
Email: [email protected]
Website: www.dvi.gov.lv
8. Amendments to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. The current version will always be posted on this page with the effective revision date.
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